Purchase Terms and Conditions

1. Orders for goods and/or marking services are accepted only in writing – electronically. The order must include the name of the ordering company along with its details (name, address, tax identification number, phone number, first and last name of the person placing the order), delivery address if different from the ordering address.
2. Orders for unmarked goods are processed within 48 hours from the moment the order is placed for goods available in the domestic warehouse. In cases where the ordered assortment is in customs storage or in the Central Warehouse outside Poland, processing occurs within the next 48 hours.
3. The first order placed by new customers is payable by bank transfer to the designated account before shipment is made.
4. In the case of prepayment, the order processing procedure begins upon sending the confirmation or recording the payment in the accounting system.
5. The ordering party may apply for a deferred payment term for subsequent orders. The supplier delivers the ordered goods at the recipient’s expense via DPD courier service. The cost borne by the recipient is 19.00 PLN net per carton, with a cash on delivery fee of 23.00 PLN net per package. There is also an option for delivery to an InPost parcel locker at a price of 11.38 PLN net.
6. Delivery occurs within 24 hours throughout the country from the moment the courier picks up the packages.
7. The supplier reserves the right to delay delivery due to unforeseen events.
8. The recipient is obliged to accept deliveries in accordance with their order and to confirm receipt to the courier company.
9. The ordering party may collect the order via their carrier after prior arrangement with the sales representative.
10. In the case of marked clothing, the lead time is determined individually depending on the complexity and type of marking.
11. For the order mentioned in point 10, the ordering party is obliged to thoroughly analyze the materials sent for approval. Checking the correctness of the executed order is the responsibility of the ordering party. Agraf is not liable for losses and benefits lost by the aggrieved party that may arise from errors overlooked during approval.
12. The commencement of marking clothing begins after the approval of materials and after sending the payment confirmation or recording the payment in the accounting system.
13. The execution of clothing marking starts from the moment of approving the so-called visualizations regarding size, placement, and color (specified in CMYK, Pantone, or in the case of embroidery, thread color according to the Madeira color chart); The ordering party is obliged to carefully familiarize themselves with the visualization, sample embroidery/print, and check the correctness of the design. In case of errors found in the visualization, sample embroidery/print, the ordering party sends feedback for corrections. After production is completed, complaints WILL NOT BE CONSIDERED.
14. The seller is not responsible for slight color differences when printing the same Graphic Files (tolerance of plus/minus 5% in color deviation). Due to the specificity of the production process, the placement of prints in relation to the visualization and on individual items may differ by ±2 cm. Products with prints should not be washed at temperatures higher than 30°C.
15. The ordering party is obliged to check the delivery immediately upon receipt.
16. Quantity complaints are processed within 48 hours after delivery.
17. Complaints are accepted for damaged goods or goods not compliant with the order. Complaints must be submitted in writing electronically within 7 days after delivery. Processed goods are not subject to complaint.
18. If the goods were delivered to a location indicated by the Ordering Party, other than the registered office of their company, the Ordering Party is obliged to thoroughly check the goods. Complaints from third parties will not be accepted.
19. The party submitting the complaint can only be the Ordering Party, which means that the responsibility for defects after the resale of the goods transfers to the Ordering Party.
20. Before processing the ordered goods, the recipient is obliged to check the quality, sizes, and color of the delivered assortment. Goods that have been received and processed are considered accepted and compliant with the order.
21. In case a complaint is accepted, the supplier will bear the costs associated with the return shipment. The return delivery should be sent via the carrier specified by the supplier.
22. In the case of needing to return goods due to reasons on the part of the ordering party, the possibility of return must be agreed upon.
23. In the event of damage to cartons or visible damage, the Ordering Party is obliged to prepare a Complaint Protocol with the carrier in the presence of the courier and to check and count

Sales and Shipping Abroad – Outside the European Union

1. Orders for goods are made according to points 1 – 5 and 8 – 23.
2. Sales for VAT payers are confirmed by an invoice with a 0% rate.
3. Delivery time is provided individually depending on the country of delivery.
4. Goods are subject to customs clearance.
5. The terms of delivery are DAP. The buyer is obliged to handle import customs clearance in their country.
6. Agraf performs export clearance through customs agencies cooperating with courier companies providing delivery services. The customer has the option to carry out export clearance in Olsztyn, Białystok, and Rzeszów.
7. Individual customers can purchase goods confirmed by a fiscal receipt and a TAX FREE document. The minimum purchase value is equivalent to 200.00 PLN gross. The condition for receiving a refund of the VAT paid at the sale is to present a confirmed document from the National Revenue Administration confirming the export of goods from Poland.

More information on TAX FREE: https://granica.gov.pl/TaxFree/p_kroki.php?v=pl

DEFINITIONS

• Quantity Complaints – a quantity complaint is recognized in case of a shortage or excess of goods identified after delivery within 48 hours.
• Damaged Goods – goods are considered damaged if they show no signs of use but have apparent defects.
• Apparent Defects – an apparent defect is one that can be identified upon a thorough inspection of the product.
• Hidden Defect – a hidden defect is one that becomes apparent during proper use.
• Proper Use – means following the instructions provided on the product tag and not using it in extreme conditions that may lead to faster wear.
• Color Differences – this refers to a difference resulting from the use of different materials or different batches of the same product. A possible shade difference of 10% is considered acceptable and not deviating from the original.
• Processed Goods – a processed product is one that has undergone any secondary processing. Such goods are not subject to complaints unless there are hidden defects. Shade differences in color are not considered defects and will not be grounds for complaints for processed goods.
• Product Properties – individual types of materials used in the production of products have specific physical properties. With proper use of the products, the material gradually wears out according to standards.